Server Application Error When Trying to Register
Jump to navigation
Jump to search
If one of your constituents is attempting to register online and continues to get a server error, it could be the result of their internet explorer version
If your constituents are attempting to register for Online-CEF access:
And are reporting the following error:
It could be the version of Internet Explorer they are using. If they are not sure, you can ask them to check by clicking the ? icon in Internet Explorer and selecting "About Internet Explorer":
This will display their version:
If your constituent is on version 10, have them do the following:
- Go back to internet explorer, then navigate back to the “REGISTER” page, and then press F12:
NOTE: If your user is on a laptop, have them press their Function (FN) key before pressing F12. Otherwise, their wireless connection may be disconnected
- Ask them to click Browse Mode
- Select Internet Explorer 9:
- Press F12 again
- Complete the registration process