Reprocessed Check Created Mailroom Batch

We reprocessed a payment that was entered incorrectly. When we go back to re-process, it's now a mailroom batch. Can that be changed?

No, you cannot change a mailroom batch to be a cashier batch at this time. The system re-processes payment items as mailroom batches as part of a security process...this ensures that someone other than the individual reversing the payment is responsible for re-processing the item. Someone other than the individual who reversed the payment will have to process the batch.

If you need assistance with the re-process, please contact DDI Client Support.