Refund Entry
Contents
Overview of AR60
DDI’s Refunds function issues a payment to a customer against a non-zero open credit balance. It does so by creating a check, bank wire, or credit-card payment.
Note: If you want to issue a refund to a customer without an open credit balance, this can be done through the use of a miscellaneous credit. Set up the miscellaneous credit in Receipts Entry, then issue the refund against it.
- From the DDI Connect main menu, double-click Accounts Receivable
- Double-click Refunds Entry. You will see this screen:
Adding a New Refund
To add a new refund, click the New button on the toolbar. You will see this screen:
The following fields are available on this screen:
| Field | Description |
|---|---|
| Fiscal Year | Enter the fiscal year that this refund should be applied to |
| Customer ID | Enter the customer ID that you are entering the refund for. You can also click the list icon to launch the Active Customer Inquiry |
| Refund # | If desired, you can enter a specific refund number. Otherwise, leave this field blank to assign the next available refund number |
When you have entered the information, click OK to proceed. You will see this screen:
There are multiple tabs available on this screen. Some of those tabs will not become active until the initial refund is set up and saved. There are two tabs available prior to saving the refund.
Refund Setup tab
The following fields are available on the Refund Setup tab:
| Field | Description |
|---|---|
| Refund date | Date that should be applied to the refund. The system will default this date to the current system date. You can modify the date by typing the new date in mm/dd/yyyy format |
| G/L tran date | Date that the refund transaction should apply to the GL. The system default's this to the business date. You can enter a new date by typing it in mm/dd/yyyy format |
| Refund amount | Enter the amount of the refund to be applied. You can click the list icon to launch a list of open credit transactions for this customer:
|
| Payments | Example |
| Balance | Example |
| Amount due | Example |
| Avail. credit | Example |
| Amount to pay | Example |
| Memo | Example |
| A/P Account | Example |
| Separate check? | Example |
| Ck. account | Example |
| Post to G/L | Example |
| Pay by | Example |
