Forms Printing with Blank Addresses

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In reviewing a merge batch, we've discovered that several of the forms printed without address information. When we looked at each constituent, they all have mailing addresses in their record. Why wouldn't they print?

The first thing to check is the Address Types in your Name/Address System Settings, and look at which address types are allowed for mailing. Go to Name/Address System --> Setup --> System Settings. Click the Address Types tab and look at the codes in the Mailing address types field:


Mailing Address Types.png


Make sure that the type of address on the constituent record is listed in this field. For example, (H)ome, (W)ork, (M)ailing, (C)hurch, etc. If the code for the constituents' mailing address type is listed here, then contact DDI Client Support for additional assistance.