Consignment Returns
Overview of AR26
Consignment Returns is used for processing the items returned from a consignment order. The consignment returns form information is entered using the Form tab. As the shipment is inspected, the returns information is entered using the Returns tab. Items may arrive in several shipments rather than all at once, and the consignment returns form may not be in the first shipment. Consequently, Consignment Returns allows for partial processing of a consignment return with the Form and Returns sections being filled in as the different parts of the order arrive and are inspected. It also allows for entry of returned items not in the original shipment. A partially processed return can also be edited as necessary.
When all the items listed on the consignment returns form have been accounted for, returned items inspected and entered in the Consignment Returns window, the consignment return is complete. Completed returns cannot be edited. A completed consignment return triggers the Accounts Receivable system to generate an invoice to the customer. Additionally, if a barcode scanner is installed and the items are bar-coded, the items can be entered in through scanning.
- From the DDI Connect main menu, double-click Order Entry
- Double-click Consignment Returns. You will see this screen:
To begin, you'll have to select the order for which the items are being returned. In the Order number field, type the order number or click the list icon to select from a list of consignment orders in the system. The order information will populate on the screen:
To edit a line item and enter returns, click a line and then click the Edit button on the toolbar. The screen will now enable:
Form tab
The form tab has the following fields:
| Field | Description |
|---|---|
| Quantity received | The quantity of this item the customer indicates on the returns form that he/ she received. It should agree with the quantity shipped |
| Quantity returned | The quantity of this item the customer indicates on the returns form that he/ she returned |
| Quantity sold | The quantity of this item the customer indicates on the returns form that he/ she sold |
When you have finished entering the information, click Save to retain your changes.
Returns tab
When you click the Returns tab, you will see the following screen:
This screen has the following fields:
| Field | Description |
|---|---|
| Quantity verified | The quantity of this item verified by warehouse personnel to have been returned. It should agree with the quantity returned indicated by the customer |
| Quantity returned to inventory | The quantity of this item returned to inventory |
| Quantity obsolete | The quantity of the returned item to be scrapped due to being obsolete. These items are not billable to the customer |
| Quantity damaged by customer | The quantity of the returned item to be scrapped due to damage by the customer. Items scrapped due to damage by the customer are billable to the customer |
| Other damaged quantity | The quantity of the returned item to be scrapped due to damage in shipment. Items scrapped due to damage in shipment are not billable to the customer |
When you have finished entering the information, click Save to retain your changes.
When you are finished entering the returns, click the Process button on the toolbar. This will process the returns and bring you back to the Consignment Returns screen.
When you have finished processing all returns for an order, make sure to click the "Consignment returns complete" box at the top of the screen. This lets the system know that all expected returns have been received and processed.
