Addresses Blank on Merged Forms

We are trying to merge some forms, and have noticed that several of the recipients do not have an address on the forms...only their name is appearing. How do we fix this?

The most common cause of this issue is that the constituents' primary address TYPE is not an authorized mailing address type. To verify this:

• Go to Name/Address Inquiry and bring up one of the constituents
• Look at the Contact tab and note which address TYPE is primary:

The type is the word or abbreviation to the left of the address. In this example, DHM is the primary address TYPE.

• Next, go to Name/Address System
• Double-click Setup
• Double-click System Settings
• Click the Address Types tab
• Look at the Mailing address types:

If the constituent's primary address type is not listed here, it is the cause of the issue. To resolve:

• Click Edit on the System Settings Screen
• In the Mailing address types field, click the list icon to launch a list of active address types in the system
• Select the code for the constituent's primary address type
• Save the changes

Try re-merging the forms. If the addresses still do not populate, contact DDI Client Support for assistance.