Refund Entry

Overview of AR60

DDI’s Refunds function issues a payment to a customer against a non-zero open credit balance. It does so by creating a check, bank wire, or credit-card payment.

Note: If you want to issue a refund to a customer without an open credit balance, this can be done through the use of a miscellaneous credit. Set up the miscellaneous credit in Receipts Entry, then issue the refund against it.

• From the DDI Connect main menu, double-click Accounts Receivable
• Double-click Refunds Entry. You will see this screen:

Adding a New Refund

To add a new refund, click the New button on the toolbar. You will see this screen:

The following fields are available on this screen:

Field	Description
Fiscal Year	Enter the fiscal year that this refund should be applied to
Customer ID	Enter the customer ID that you are entering the refund for. You can also click the list icon to launch the Active Customer Inquiry
Refund #	If desired, you can enter a specific refund number. Otherwise, leave this field blank to assign the next available refund number

When you have entered the information, click OK to proceed. You will see this screen:

There are multiple tabs available on this screen. Some of those tabs will not become active until the initial refund is set up and saved. There are two tabs available prior to saving the refund.

Refund Setup tab

The following fields are available on the Refund Setup tab:

Field	Description
Refund date	Example
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