Difference between revisions of "Server Application Error When Trying to Register"

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(Created page with "=='''If one of your constituents is attempting to register online and continues to get a server error, it could be the result of their internet explorer version'''== If your co...")
 
 
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* Go back to internet explorer, then navigate back to the “REGISTER” page, and then press F12:
 
* Go back to internet explorer, then navigate back to the “REGISTER” page, and then press F12:
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'''NOTE: If your user is on a laptop, have them press their Function (FN) key before pressing F12. Otherwise, their wireless connection may be disconnected'''
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Latest revision as of 16:10, 8 May 2013

If one of your constituents is attempting to register online and continues to get a server error, it could be the result of their internet explorer version

If your constituents are attempting to register for Online-CEF access:


Registration 1.png


And are reporting the following error:


Registration 2.png


It could be the version of Internet Explorer they are using. If they are not sure, you can ask them to check by clicking the ? icon in Internet Explorer and selecting "About Internet Explorer":


Registration 3.png


This will display their version:


Registration 4.png


If your constituent is on version 10, have them do the following:


  • Go back to internet explorer, then navigate back to the “REGISTER” page, and then press F12:


NOTE: If your user is on a laptop, have them press their Function (FN) key before pressing F12. Otherwise, their wireless connection may be disconnected


Registration 5.png


  • Ask them to click Browse Mode
  • Select Internet Explorer 9:


Registration 6.png


  • Press F12 again
  • Complete the registration process
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