Difference between revisions of "Reprocessed Check Created Mailroom Batch"
Jump to navigation
Jump to search
(Created page with "=='''We reprocessed a payment that was entered incorrectly. When we go back to re-process, it's now a mailroom batch. Can that be changed?'''== No, you cannot change a mailroom...") |
|||
| (One intermediate revision by the same user not shown) | |||
| Line 2: | Line 2: | ||
| − | No, you cannot change a mailroom batch to be a cashier batch at this time. The system re-processes payment items as mailroom batches as part of a security process...this ensures that someone other than the individual reversing the payment is responsible for re-processing the item. | + | No, you cannot change a mailroom batch to be a cashier batch at this time. The system re-processes payment items as mailroom batches as part of a security process...this ensures that someone other than the individual reversing the payment is responsible for re-processing the item. Someone other than the individual who reversed the payment will have to process the batch. |
| − | [[Category:Cash Processing FAQs]] | + | If you need assistance with the re-process, please contact DDI Client Support. |
| + | |||
| + | |||
| + | [[Category:Cash Processing IL FAQs]] | ||
| + | [[Category:Cash Processing FR FAQs]] | ||
Latest revision as of 13:35, 6 December 2012
We reprocessed a payment that was entered incorrectly. When we go back to re-process, it's now a mailroom batch. Can that be changed?
No, you cannot change a mailroom batch to be a cashier batch at this time. The system re-processes payment items as mailroom batches as part of a security process...this ensures that someone other than the individual reversing the payment is responsible for re-processing the item. Someone other than the individual who reversed the payment will have to process the batch.
If you need assistance with the re-process, please contact DDI Client Support.
