Cash Receipts:Import File Options Greyed Out

We are trying to import items into a batch in Cash Receipting. However, all of the import file options are greyed out

If you are attempting to import items into an existing batch that already has items, the system will not allow you to do so. You can only import if the batch has no other items.

If you are not attempting to import to a batch with existing items, please contact DDI Client Support for additional assistance.