Portfolio Redemptions

How do I Process Portfolio Redemptions and/or Withdrawals?

Portfolio payouts - whether they are redemptions or withdrawals - must be done through cash processing. To process:

• From the DDI-Connect main menu, double-click Financial Services

• Double-click Cash Receipts Stage 1

• Enter a new item in an existing batch (or create a new batch) for the amount of the withdrawal or payout. For information on how to enter a new batch, please reference this page: Cash Processing Stage 1

• When the item is entered, go to Financial Services and double-click Data Processing

• Double-click Payment Processing (Stage 2)

• Locate the batch that contains the payout for the portfolio. Click once to highlight it - this will display the items in the Detail area of the screen:

• Double-click the transaction in question. This activates the Transactions tab: