Difference between revisions of "Server Application Error When Trying to Log In"
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| − | * Click | + | * Click the Delete button. This screen will launch: |
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| + | [[File:Clear Internet Cache 2.png]] | ||
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| + | * Select Temporary Internet Files and Cookies. You can also select any other option, but those two are the ones you need to clear to try to resolve this issue | ||
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| + | * Click Delete | ||
| + | * When the system has completed the deletion, close Internet Explorer and re-open | ||
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| + | ===Mozilla Firefox=== | ||
Revision as of 11:40, 7 May 2013
We have received notification that some of our investors/borrowers are receiving a Server Application Error when trying to log in to the Online-CEF. What is causing that error?
This issue is usually the result of an issue with a cached page in the internet browser. To correct, the investor/borrower will need to clear out their internet cache.
Internet Explorer
- Within Internet Explorer, click Tools
- Click Internet Options. A screen similar to this will launch:
- Click the Delete button. This screen will launch:
- Select Temporary Internet Files and Cookies. You can also select any other option, but those two are the ones you need to clear to try to resolve this issue
- Click Delete
- When the system has completed the deletion, close Internet Explorer and re-open
